OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) – Master Safe & Efficient Pool Operations
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is a specialised programme designed to equip participants with the practical knowledge and management expertise required to operate aquatic facilities safely, efficiently, and professionally. Developed in line with recognised industry standards, this course focuses on the key operational, safety, and administrative responsibilities involved in managing swimming pool environments.
Through a structured and industry-focused curriculum, participants gain comprehensive insight into pool safety legislation, water quality management, risk assessment, emergency planning, staff supervision, and customer service excellence. The programme also introduces essential management competencies such as operational planning, resource coordination, incident management, and continuous improvement strategies, ensuring participants are prepared to meet the challenges of modern pool operations.
A strong emphasis is placed on real-world application, enabling participants to apply learned principles to practical scenarios commonly faced in aquatic facilities. Learners develop the ability to identify hazards, implement effective control measures, manage teams confidently, and maintain high standards of safety and service delivery. Communication and leadership skills are also strengthened to support positive workplace culture and user satisfaction.
Awarded by OSHAA, the National Pool Management Qualification is recognised for its relevance and professional value within the aquatic sector. Completion of this diploma enhances professional credibility and supports career progression for pool supervisors, facility managers, and individuals aspiring to leadership roles in aquatic and leisure environments.
OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ)
Study Units
Learning Outcomes
Introduction to Pool Management Roles and Responsibilities (3 Hours)
- Understand the core duties and expectations of a pool manager
- Recognise the importance of effective leadership in aquatic facility operations
- Identify the key skills required to oversee safe and efficient pool management
Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)
- Interpret relevant health, safety, and operational regulations
- Apply legal requirements to daily pool operations
- Ensure compliance with local and national aquatic safety standards
Water Quality Management and Testing Procedures (3 Hours)
- Perform accurate water testing using standard methods
- Understand the impact of chemical balance on safety and hygiene
- Implement corrective measures to maintain optimal water quality
Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)
- Conduct systematic risk assessments for pool facilities
- Identify common hazards in aquatic environments
- Apply preventative strategies to reduce accidents and incidents
Emergency Action Planning and Incident Response (4 Hours)
- Develop comprehensive emergency action plans for various scenarios
- Lead effective responses to aquatic emergencies
- Coordinate with staff and emergency services during incidents
Supervision, Staffing, and Team Leadership (3 Hours)
- Apply best practices in supervising pool staff
- Develop skills in motivating and guiding team members
- Manage staff schedules and performance effectively
Financial Management and Resource Allocation in Pool Operations (3 Hours)
- Create and manage budgets for pool facilities
- Allocate resources to maintain operational efficiency
- Monitor financial performance and identify cost-saving opportunities
Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)
- Deliver high-quality customer service in pool environments
- Handle complaints and resolve conflicts professionally
- Build positive relationships with facility users
Maintenance Planning and Equipment Management (2 Hours)
- Plan routine and preventative maintenance schedules
- Manage pool equipment to ensure functionality and safety
- Address maintenance issues promptly to minimise downtime
Quality Assurance and Continuous Operational Improvement (3 Hours)
- Implement quality control measures for pool operations
- Evaluate performance and identify areas for improvement
- Foster a culture of continuous development in facility management
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) offers a wide range of professional benefits, empowering participants with the expertise and confidence to oversee safe, efficient, and high-quality aquatic facility operations.
- Builds comprehensive knowledge of pool management principles, covering both operational and safety aspects.
- Enhances leadership and team management skills for effective supervision of aquatic facility staff.
- Equips participants with advanced techniques for maintaining water quality and hygiene to professional standards.
- Strengthens understanding of legal and regulatory requirements to ensure full compliance.
- Develops risk assessment and hazard prevention skills to minimise incidents and ensure user safety.
- Provides practical strategies for emergency planning and incident management.
- Improves customer service and conflict resolution abilities in a public-facing environment.
- Offers essential financial management skills for budgeting, resource allocation, and cost control.
- Increases operational efficiency through effective maintenance planning and equipment management.
- Supports continuous professional growth through quality assurance and improvement practices.
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is designed for participants seeking to develop advanced skills and knowledge in the management of aquatic facilities. It is ideal for those aiming to take on leadership, operational, or compliance responsibilities within pool environments. This course is particularly suited for:
- Participants currently working in or aspiring to pool management roles.
- Experienced pool supervisors aiming to progress into senior operational positions.
- Aquatic facility staff seeking to expand their expertise in safety, compliance, and efficiency.
- Individuals responsible for budgeting, maintenance, or customer service within pool operations.
- Those aiming to meet professional standards for legal, regulatory, and quality assurance compliance in aquatic facilities.
