The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is a specialised programme designed to equip participants with the expertise required to manage aquatic facilities effectively and safely. Developed to meet high professional standards, this course focuses on the operational, safety, and administrative responsibilities that come with overseeing pool environments.
Through a structured learning experience, participants gain in-depth knowledge of pool safety legislation, water quality management, risk assessment, emergency planning, staff supervision, and customer service excellence. The course also addresses essential management skills, including budget control, resource allocation, and continuous improvement strategies, ensuring participants are well-prepared to handle the demands of modern pool operations.
Participants will learn how to implement effective operational procedures that align with national and international safety guidelines. By exploring real-world scenarios and practical solutions, they will develop the ability to identify and mitigate risks, manage incidents efficiently, and lead teams with confidence. The programme also places emphasis on communication and leadership skills, enabling participants to foster a positive and safe environment for both staff and facility users.
With OSHAA as the awarding body, the National Pool Management Qualification is recognised for its quality and relevance in the aquatic industry. Completing this diploma enhances professional credibility and opens doors to career progression within leisure centres, sports complexes, and other aquatic facilities.
This course is particularly suited for participants aspiring to advance into pool management roles, current supervisors seeking to formalise their skills, or individuals aiming to improve their operational expertise in aquatic environments. By the end of the programme, participants will possess the knowledge, practical skills, and confidence to ensure that pools are managed to the highest standards of safety, efficiency, and customer satisfaction.
OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ)
Study Units
Learning Outcomes
Introduction to Pool Management Roles and Responsibilities (3 Hours)
- Understand the core duties and expectations of a pool manager.
- Recognise the importance of effective leadership in aquatic facility operations.
- Identify the skills required to oversee safe and efficient pool management.
Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)
- Interpret relevant health, safety, and operational regulations.
- Apply legal requirements to daily pool operations.
- Ensure compliance with local and national aquatic safety standards.
Water Quality Management and Testing Procedures (3 Hours)
- Perform accurate water testing using standard methods.
- Understand the impact of chemical balance on safety and hygiene.
- Implement corrective measures to maintain optimal water quality.
Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)
- Conduct systematic risk assessments for pool facilities.
- Identify common hazards in aquatic environments.
- Apply preventative strategies to reduce accidents and incidents.
Emergency Action Planning and Incident Response (4 Hours)
- Develop comprehensive emergency action plans for various scenarios.
- Lead effective responses to aquatic emergencies.
- Coordinate with staff and emergency services during incidents.
Supervision, Staffing, and Team Leadership (3 Hours)
- Apply best practices in supervising pool staff.
- Develop skills in motivating and guiding team members.
- Manage staff schedules and performance effectively.
Financial Management and Resource Allocation in Pool Operations (3 Hours)
- Create and manage budgets for pool facilities.
- Allocate resources to maintain operational efficiency.
- Monitor financial performance and identify cost-saving opportunities.
Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)
- Deliver high-quality customer service in pool environments.
- Handle complaints and resolve conflicts professionally.
- Build positive relationships with facility users.
Maintenance Planning and Equipment Management (2 Hours)
- Plan routine and preventative maintenance schedules.
- Manage pool equipment to ensure functionality and safety.
- Address maintenance issues promptly to minimise downtime.
Quality Assurance and Continuous Operational Improvement (3 Hours)
- Implement quality control measures for pool operations.
- Evaluate performance and identify areas for improvement.
- Foster a culture of continuous development in facility management.
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) offers a wide range of professional benefits, empowering participants with the expertise and confidence to oversee safe, efficient, and high-quality aquatic facility operations.
- Builds comprehensive knowledge of pool management principles, covering both operational and safety aspects.
- Enhances leadership and team management skills for effective supervision of aquatic facility staff.
- Equips participants with advanced techniques for maintaining water quality and hygiene to professional standards.
- Strengthens understanding of legal and regulatory requirements to ensure full compliance.
- Develops risk assessment and hazard prevention skills to minimise incidents and ensure user safety.
- Provides practical strategies for emergency planning and incident management.
- Improves customer service and conflict resolution abilities in a public-facing environment.
- Offers essential financial management skills for budgeting, resource allocation, and cost control.
- Increases operational efficiency through effective maintenance planning and equipment management.
- Supports continuous professional growth through quality assurance and improvement practices.
The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is designed for participants seeking to develop advanced skills and knowledge in the management of aquatic facilities. It is ideal for those aiming to take on leadership, operational, or compliance responsibilities within pool environments. This course is particularly suited for:
- Participants currently working in or aspiring to pool management roles.
- Experienced pool supervisors aiming to progress into senior operational positions.
- Aquatic facility staff seeking to expand their expertise in safety, compliance, and efficiency.
- Individuals responsible for budgeting, maintenance, or customer service within pool operations.
- Those aiming to meet professional standards for legal, regulatory, and quality assurance compliance in aquatic facilities.
