OSHAA 30-Hours Professional Diploma in Medical Office Administration

Learning Outcomes

Introduction to Medical Office Administration (3 Hours)

• Understand the role and responsibilities of a medical office administrator.
• Learn the structure and functions of a medical office environment.
• Gain knowledge of the essential administrative tasks involved in managing a medical office.
• Identify key skills required for effective medical office administration.

Healthcare Terminology and Documentation (4 Hours)

• Learn common medical terminology and abbreviations used in healthcare settings.
• Understand how to accurately document patient information and medical records.
• Become proficient in handling patient charts, electronic health records (EHR), and other documentation.
• Gain the ability to communicate medical information clearly and accurately.

Medical Office Procedures and Protocols (4 Hours)

• Develop an understanding of standard medical office procedures and workflow.
• Learn how to manage patient appointments, scheduling, and patient flow effectively.
• Understand patient intake procedures, including gathering personal and medical information.
• Familiarise with the protocols for patient communication, handling inquiries, and addressing concerns.

Billing and Coding for Healthcare (5 Hours)

• Gain proficiency in medical billing and coding systems, including ICD-10, CPT, and HCPCS codes.
• Understand the process of insurance claim submission and reimbursement.
• Learn how to accurately assign codes to diagnoses, procedures, and services.
• Understand the financial processes and ensure compliance with health insurance providers.

Healthcare Laws and Ethics (3 Hours)

• Understand the legal and ethical responsibilities of a medical office administrator.
• Gain knowledge of patient confidentiality, including HIPAA regulations and data protection.
• Learn about healthcare regulations, compliance, and the role of the administrator in ensuring legal adherence.
• Explore ethical considerations in patient care and office operations.

Medical Office Technology (4 Hours)

• Become proficient in using medical office software and systems, such as electronic health records (EHR) and practice management software.
• Understand the role of technology in improving office efficiency and patient care.
• Learn how to maintain and manage digital patient records, appointment systems, and billing processes.
• Familiarise with telemedicine technologies and their integration into medical office practices.

Customer Service in Healthcare (3 Hours)

• Develop effective communication skills for interacting with patients, healthcare providers, and colleagues.
• Learn how to provide excellent customer service in a medical setting, ensuring patient satisfaction.
• Understand the importance of professionalism, empathy, and patience in healthcare environments.
• Address patient concerns, inquiries, and complaints efficiently and professionally.

Health Insurance and Claims Management (4 Hours)

• Gain a comprehensive understanding of health insurance policies, coverage types, and providers.
• Learn how to process and manage health insurance claims, including verification and submission.
• Understand the process of dealing with denials, rejections, and appeals in health insurance claims.
• Learn the role of the medical office administrator in managing insurance-related documentation and correspondence.