The OSHAA 30-Hours Professional Diploma in National Pool Supervisor Qualification (NPSQ) is a comprehensive programme designed to equip participants with the knowledge, skills, and confidence to take on the critical role of supervising pool operations. As the awarding body, OSHAA has developed this qualification in alignment with professional safety and operational standards, ensuring participants are fully prepared to maintain safe, efficient, and well-managed aquatic environments.
This diploma provides participants with an in-depth understanding of pool safety legislation, risk management procedures, operational planning, and emergency response protocols. It covers both the theoretical and practical aspects of pool supervision, enabling participants to oversee daily operations while ensuring the safety and well-being of all facility users.
The programme emphasises practical application, giving participants the opportunity to engage with real-world scenarios, develop problem-solving skills, and apply effective decision-making strategies in supervisory contexts. From understanding water quality management to implementing staff training and emergency action plans, participants will gain the expertise required to operate within the highest standards of safety and compliance.
Over the 30-hour course, participants will explore essential topics such as health and safety regulations, supervision techniques, incident management, communication skills, and leadership in aquatic facilities. The curriculum is structured to not only provide technical knowledge but also enhance professional confidence and leadership capabilities.
Completing the OSHAA 30-Hours Professional Diploma in National Pool Supervisor Qualification positions participants as trusted and competent leaders in aquatic facility management. The qualification supports career progression and opens opportunities in sports centres, leisure facilities, hotels, and other venues with swimming and aquatic amenities.
Through OSHAA’s commitment to quality and professional development, participants will leave the programme fully equipped to ensure pool operations meet safety regulations, deliver exceptional service standards, and create a secure environment for all users. This course is ideal for those dedicated to achieving excellence in pool supervision and operational management.
OSHAA 30-Hours Professional Diploma in National Pool Supervisor Qualification (NPSQ)
Study Units
Learning Outcomes
Introduction to the Role and Responsibilities of a Pool Supervisor (3 Hours)
• Identify the key duties and expectations of a pool supervisor.
• Understand the importance of compliance with operational and safety protocols.
• Recognise the skills required for effective pool facility management.
Understanding Pool Safety Standards and Legal Requirements (3 Hours)
• Interpret relevant pool safety regulations and industry standards.
• Apply legal requirements to daily pool operations.
• Ensure compliance with national and local safety guidelines.
Water Quality Management and Monitoring Procedures (3 Hours)
• Understand the principles of water chemistry and treatment.
• Conduct regular water quality testing and interpret results.
• Implement corrective actions to maintain safe water conditions.
Risk Assessment and Hazard Control in Aquatic Facilities (3 Hours)
• Conduct systematic risk assessments for pool environments.
• Identify and manage potential hazards to minimise risks.
• Develop and apply control measures for safe operations.
Emergency Action Planning and Incident Management (4 Hours)
• Create and implement effective emergency action plans.
• Respond appropriately to a variety of aquatic emergencies.
• Coordinate team actions during incident management.
Supervision Techniques and Observation Skills (3 Hours)
• Apply effective supervision strategies to ensure participant safety.
• Enhance observation skills to detect early signs of distress or hazards.
• Maintain constant vigilance in high-risk areas.
Communication and Leadership in Pool Operations (3 Hours)
• Develop clear communication strategies for staff and participants.
• Apply leadership techniques to manage teams effectively.
• Promote a positive and safety-focused work environment.
Staff Training, Motivation, and Performance Monitoring (3 Hours)
• Plan and deliver effective staff training programmes.
• Motivate staff to maintain high performance and safety standards.
• Monitor and evaluate staff performance for continuous improvement.
Managing Operational Challenges and Problem-Solving (2 Hours)
• Identify common operational challenges in pool facilities.
• Apply structured problem-solving techniques to resolve issues.
• Adapt strategies to manage unexpected situations effectively.
Quality Assurance and Continuous Improvement in Pool Supervision (3 Hours)
• Apply quality assurance processes to pool operations.
• Monitor and review operational performance for improvement.
• Implement strategies for continuous enhancement of safety and service standards.
Course Benefits – OSHAA 30-Hours Professional Diploma in National Pool Supervisor Qualification (NPSQ)
• Gain an in-depth understanding of pool supervision responsibilities and operational requirements.
• Develop advanced knowledge of pool safety regulations, legal compliance, and industry standards.
• Enhance practical skills in water quality management, risk assessment, and hazard control.
• Learn to create and implement effective emergency action plans and incident management strategies.
• Strengthen leadership, communication, and team coordination abilities for efficient pool operations.
• Acquire techniques for training, motivating, and monitoring pool staff performance.
• Build competence in handling operational challenges and making informed decisions under pressure.
• Apply quality assurance and continuous improvement practices to maintain high safety and service levels.
• Increase career prospects in aquatic facility management and supervisory roles.
• Achieve an internationally recognised OSHAA certification, enhancing professional credibility.
This course is designed for participants who are responsible for or aspiring to take on supervisory roles within aquatic facilities. It is ideal for those seeking to strengthen their knowledge and skills in pool safety, operational management, and staff leadership. The programme is particularly suited to:
• Participants aiming to become qualified pool supervisors in public or private facilities.
• Current lifeguards or aquatic professionals progressing into supervisory positions.
• Leisure centre and sports complex staff involved in pool operations.
• Facility managers seeking to enhance safety, compliance, and team performance.
• Individuals pursuing professional development in aquatic safety and management.
