Transform Your Career with Diploma in Emotional Intelligence
Emotional intelligence is a vital factor in personal effectiveness, workplace success, and overall wellbeing. The OSHAA 30-Hours Professional Diploma in Emotional Intelligence is a professionally structured programme designed to help participants enhance self-awareness, improve interpersonal communication, and manage emotions effectively in both personal and professional settings. This diploma equips individuals with the emotional competencies needed to thrive in dynamic environments.
Often called EQ, emotional intelligence involves understanding, managing, and expressing one’s own emotions while recognising and influencing the emotions of others. It is critical for leadership, teamwork, conflict resolution, and mental health. This course introduces participants to the core elements of emotional intelligence and provides practical strategies for developing self-regulation, empathy, and social awareness.
Spanning 30 guided hours, the diploma combines psychological theory with applied emotional development. Participants explore five key areas: self-awareness, self-regulation, motivation, empathy, and social skills. With experiential exercises and evidence-based methods, the course supports long-term growth and resilience.
The OSHAA 30-Hours Professional Diploma in Emotional Intelligence empowers participants to lead with empathy, communicate clearly, and apply emotional skills in everyday situations, enhancing both personal and professional effectiveness.
OSHAA 30-Hours Professional Diploma in Emotional Intelligence
Study Units
Learning Outcomes
Understanding Emotional Intelligence: Concepts and Foundations (3 hours)
- Define emotional intelligence and its key components
- Understand the impact of emotional intelligence on personal and professional success
- Explore the origins and development of emotional intelligence theory
- Recognise the difference between IQ, EQ, and personality traits
Developing Self-Awareness and Emotional Recognition (4 hours)
- Identify personal emotional patterns, triggers, and responses
- Enhance the ability to recognise and name a wide range of emotions
- Reflect on personal strengths and areas for emotional growth
- Increase mindfulness and presence in emotional experiences
Mastering Self-Regulation and Emotional Control (4 hours)
- Apply techniques to manage impulsive reactions and negative emotions
- Understand the role of self-discipline and emotional flexibility
- Develop strategies to remain calm and composed under pressure
- Build consistent emotional responses in challenging situations
Motivation and Emotional Resilience (3 hours)
- Understand the link between emotional intelligence and intrinsic motivation
- Develop goal-setting strategies supported by emotional insight
- Strengthen emotional resilience in the face of setbacks or change
- Foster a growth mindset to support continuous personal development
Cultivating Empathy and Emotional Perspective-Taking (6 hours)
- Define empathy and differentiate between cognitive and emotional empathy
- Recognise emotional cues in others and respond with sensitivity
- Improve perspective-taking in both personal and professional interactions
- Enhance listening skills and compassion-based responses
Building Strong Interpersonal and Social Communication Skills (4 hours)
- Apply emotional intelligence to enhance verbal and non-verbal communication
- Strengthen trust and rapport in personal and workplace relationships
- Navigate social dynamics and group interactions effectively
- Use emotionally intelligent language to support collaboration and feedback
Emotional Intelligence in Leadership and Organisational Settings (3 hours)
- Explore the role of emotional intelligence in effective leadership
- Enhance team engagement and morale through emotionally intelligent practices
- Apply emotional insight to guide decision-making and organisational culture
- Promote emotionally safe and inclusive work environments
Conflict Resolution and Managing Difficult Emotions (3 hours)
- Recognise the emotional dynamics behind conflicts and disagreements
- Apply emotional intelligence to resolve interpersonal tensions constructively
- Manage stress, defensiveness, and strong emotions in high-pressure situations
- Use de-escalation techniques to maintain productive communication
Course Benefits – OSHAA 30-Hours Professional Diploma in Emotional Intelligence
- Develops a deep understanding of emotional intelligence and its practical relevance
- Enhances personal self-awareness and emotional self-regulation skills
- Strengthens communication, empathy, and interpersonal effectiveness
- Improves leadership capabilities and workplace relationship management
- Provides tools to manage stress, resolve conflict, and adapt to change
- Supports greater emotional resilience and mental wellbeing
- Encourages reflective thinking and long-term personal development
- Aligns with professional expectations in diverse industries including healthcare, education, business, and social care
- Equips participants to navigate complex emotional situations with confidence and clarity
- Offers a foundation for further growth in coaching, leadership, or emotional wellness roles
The OSHAA 30-Hours Professional Diploma in Emotional Intelligence is designed for participants who wish to strengthen their emotional skills and apply them effectively in personal and professional contexts. This course is ideal for:
- Professionals in leadership, management, or team-based roles seeking to improve interpersonal dynamics
- Individuals looking to enhance self-awareness, emotional control, and resilience
- Educators, healthcare workers, and social care providers aiming to support others more empathetically
- Coaches, counsellors, and mentors wanting to deepen their emotional insight
- Participants interested in personal growth, communication skills, and mental wellbeing
This course is accessible to participants from any background, with no prior training in psychology required. It is especially relevant for those committed to building stronger relationships, managing emotions constructively, and fostering a positive emotional climate in their personal or professional lives.
