Emotional intelligence is increasingly recognised as a key factor in personal effectiveness, workplace success, and overall wellbeing. The OSHAA 30-Hours Professional Diploma in Emotional Intelligence is a professionally structured programme designed to help participants build greater self-awareness, improve interpersonal communication, and manage emotions more effectively in both personal and professional environments. Delivered in line with UK standards, this diploma empowers individuals to develop the emotional competencies needed to thrive in a rapidly changing world.
Emotional intelligence, often referred to as EQ, involves the ability to understand, manage, and express one’s own emotions while also recognising and influencing the emotions of others. It plays a critical role in leadership, teamwork, conflict resolution, and mental health. This diploma introduces participants to the core components of emotional intelligence and provides practical tools for developing greater emotional control, empathy, and social awareness.
Spanning 30 guided hours, the course offers a balanced mix of psychological theory and applied emotional development strategies. Participants explore five key areas of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. Each unit is grounded in evidence-based practices and designed to promote long-term personal growth and resilience.
The OSHAA 30-Hours Professional Diploma in Emotional Intelligence offers more than theoretical knowledge. It provides participants with a practical, experiential learning journey that helps embed emotional skills into daily behaviour. With a focus on long-term impact, this diploma prepares individuals to lead with empathy, communicate with clarity, and live with emotional balance.
Following completion of this course, participants may choose to pursue further qualifications in coaching, counselling, psychology, or leadership development. The skills gained also complement careers in education, management, healthcare, and customer relations.
OSHAA 30-Hours Professional Diploma in Emotional Intelligence
Study Units
Learning Outcomes
Understanding Emotional Intelligence: Concepts and Foundations (3 hours)
- Define emotional intelligence and its key components
- Understand the impact of emotional intelligence on personal and professional success
- Explore the origins and development of emotional intelligence theory
- Recognise the difference between IQ, EQ, and personality traits
Developing Self-Awareness and Emotional Recognition (4 hours)
- Identify personal emotional patterns, triggers, and responses
- Enhance the ability to recognise and name a wide range of emotions
- Reflect on personal strengths and areas for emotional growth
- Increase mindfulness and presence in emotional experiences
Mastering Self-Regulation and Emotional Control (4 hours)
- Apply techniques to manage impulsive reactions and negative emotions
- Understand the role of self-discipline and emotional flexibility
- Develop strategies to remain calm and composed under pressure
- Build consistent emotional responses in challenging situations
Motivation and Emotional Resilience (3 hours)
- Understand the link between emotional intelligence and intrinsic motivation
- Develop goal-setting strategies supported by emotional insight
- Strengthen emotional resilience in the face of setbacks or change
- Foster a growth mindset to support continuous personal development
Cultivating Empathy and Emotional Perspective-Taking (6 hours)
- Define empathy and differentiate between cognitive and emotional empathy
- Recognise emotional cues in others and respond with sensitivity
- Improve perspective-taking in both personal and professional interactions
- Enhance listening skills and compassion-based responses
Building Strong Interpersonal and Social Communication Skills (4 hours)
- Apply emotional intelligence to enhance verbal and non-verbal communication
- Strengthen trust and rapport in personal and workplace relationships
- Navigate social dynamics and group interactions effectively
- Use emotionally intelligent language to support collaboration and feedback
Emotional Intelligence in Leadership and Organisational Settings (3 hours)
- Explore the role of emotional intelligence in effective leadership
- Enhance team engagement and morale through emotionally intelligent practices
- Apply emotional insight to guide decision-making and organisational culture
- Promote emotionally safe and inclusive work environments
Conflict Resolution and Managing Difficult Emotions (3 hours)
- Recognise the emotional dynamics behind conflicts and disagreements
- Apply emotional intelligence to resolve interpersonal tensions constructively
- Manage stress, defensiveness, and strong emotions in high-pressure situations
- Use de-escalation techniques to maintain productive communication
Course Benefits – OSHAA 30-Hours Professional Diploma in Emotional Intelligence
- Develops a deep understanding of emotional intelligence and its practical relevance
- Enhances personal self-awareness and emotional self-regulation skills
- Strengthens communication, empathy, and interpersonal effectiveness
- Improves leadership capabilities and workplace relationship management
- Provides tools to manage stress, resolve conflict, and adapt to change
- Supports greater emotional resilience and mental wellbeing
- Encourages reflective thinking and long-term personal development
- Aligns with professional expectations in diverse industries including healthcare, education, business, and social care
- Equips participants to navigate complex emotional situations with confidence and clarity
- Offers a foundation for further growth in coaching, leadership, or emotional wellness roles
The OSHAA 30-Hours Professional Diploma in Emotional Intelligence is designed for participants who wish to strengthen their emotional skills and apply them effectively in personal and professional contexts. This course is ideal for:
- Professionals in leadership, management, or team-based roles seeking to improve interpersonal dynamics
- Individuals looking to enhance self-awareness, emotional control, and resilience
- Educators, healthcare workers, and social care providers aiming to support others more empathetically
- Coaches, counsellors, and mentors wanting to deepen their emotional insight
- Participants interested in personal growth, communication skills, and mental wellbeing
This course is accessible to participants from any background, with no prior training in psychology required. It is especially relevant for those committed to building stronger relationships, managing emotions constructively, and fostering a positive emotional climate in their personal or professional lives.
