In today’s complex healthcare landscape, patient care coordination plays a crucial role in delivering seamless, high-quality services. The OSHAA 30-Hours Professional Diploma in Patient Care Coordination offers a focused, professional programme designed to equip learners with the skills and knowledge needed to ensure patients receive timely, efficient, and person-centred care.
Patient care coordination involves organising patient care activities and sharing information among all participants concerned with a patient’s care to achieve safer and more effective outcomes. This can include scheduling appointments, managing transitions of care, providing follow-ups, and ensuring that the patient’s needs and preferences are respected throughout the process.
The OSHAA 30-Hours Professional Diploma is developed in line with current healthcare standards and needs. It provides a structured overview of the essential aspects of care coordination, from understanding healthcare systems to managing communication and follow-up procedures.
If you are passionate about improving healthcare delivery and making a positive impact on patient outcomes, the OSHAA 30-Hours Professional Diploma in Patient Care Coordination offers a valuable opportunity to gain the knowledge and confidence you need. By mastering the essential components of care coordination, you can help bridge the gap between treatment and recovery, supporting individuals throughout their healthcare journey.
OSHAA 30-Hours Professional Diploma in Patient Care Coordination
Study Units
Learning Outcomes
Introduction to Patient Care Coordination and Healthcare Systems (3 hours)
- Understand the fundamentals and objectives of patient care coordination
- Gain insight into the structure and function of healthcare systems
- Recognise the importance of integrated care in improving patient outcomes
Roles and Responsibilities of a Care Coordinator (3 hours)
- Identify the key duties and scope of practice for care coordinators
- Learn how care coordinators contribute to multidisciplinary teams
- Understand the skills required to effectively support patient journeys
Effective Communication with Patients, Families, and Health Professionals (4 hours)
- Develop techniques for clear and compassionate communication
- Learn how to navigate sensitive conversations and manage expectations
- Strengthen collaboration with healthcare professionals and support networks
Understanding Patient Pathways and Continuity of Care (3 hours)
- Map patient care pathways across different settings and services
- Understand the value of consistent and continuous care provision
- Identify potential disruptions in care and strategies to mitigate them
Managing Appointments, Referrals, and Follow-Ups (3 hours)
- Learn to efficiently coordinate and schedule patient care services
- Understand referral processes within healthcare systems
- Develop organisational strategies for effective follow-up procedures
Navigating Electronic Health Records and Healthcare Technology (3 hours)
- Gain familiarity with electronic health records and digital platforms
- Understand the role of technology in streamlining patient coordination
- Learn best practices for maintaining accurate and confidential records
Legal, Ethical, and Confidentiality Principles in Care Coordination (5 hours)
- Understand legal responsibilities and regulatory frameworks in healthcare
- Apply ethical decision-making in diverse patient scenarios
- Learn to protect patient confidentiality and data in line with GDPR and other standards
Coordinating Care Across Multiple Services and Providers (3 hours)
- Develop skills to liaise between hospitals, clinics, social care, and community services
- Understand challenges in multi-agency care and strategies for collaboration
- Learn to advocate for patient needs across care networks
Supporting Patients with Complex or Chronic Conditions (3 hours)
- Understand the unique coordination needs of patients with long-term conditions
- Learn to develop personalised care plans and provide ongoing support
- Recognise the role of emotional and psychosocial support in complex care scenarios
- Gain a comprehensive understanding of the healthcare system and how effective coordination improves patient outcomes
- Develop essential skills in managing care transitions, referrals, and follow-ups for various patient needs
- Enhance your communication abilities to engage confidently with patients, families, and multidisciplinary teams
- Learn how to navigate electronic health records and healthcare technologies used in modern practice
- Understand legal, ethical, and confidentiality considerations vital to patient safety and rights
- Acquire the tools to work collaboratively across multiple services and healthcare providers
- Be prepared to support patients with complex or chronic conditions with a compassionate and structured approach
- Improve your career prospects in healthcare administration, support services, social care, and community health roles
- Study flexibly online, at your own pace, with professionally developed course content
- Receive a recognised professional diploma that can strengthen your CV and professional development portfolio
This course is ideal for individuals seeking to build or enhance their career in patient support and healthcare coordination. It is particularly suited for:
- Healthcare support workers and administrative staff looking to take on coordination roles
- Nursing assistants and clinical staff wishing to broaden their understanding of patient journey management
- Social care professionals who work alongside health services to support patient wellbeing
- Community health workers involved in linking patients to essential care and resources
- Medical secretaries and receptionists aiming to improve their patient communication and service delivery
- Recent graduates or career changers interested in entering the healthcare sector with a focus on patient advocacy and coordination
- Anyone with a passion for improving healthcare experiences through better organisation, communication, and continuity of care
No prior clinical experience is required, making this course accessible to both newcomers and professionals seeking to expand their skillset.
